Common Issues
- Playback does not start or stops unexpectedly.
- Subscription purchase or restore is not reflected in the app.
- Audio continues in the background differently than expected.
- The app appears frozen, slow, or closes unexpectedly.
Before Contacting Support
- Make sure your app is updated to the latest available version.
- Restart the app and, if needed, restart your device.
- Check whether the issue occurs on Wi-Fi, cellular, or offline playback only.
- If your question is billing-related, confirm the purchase status in your App Store account.
What to Include
- Your device model and operating system version.
- The version of Hz Vibes you are using.
- A short description of the problem and how to reproduce it.
- Screenshots, if helpful.
Response Time
We aim to respond as quickly as possible, but response times may vary depending on request volume and timezone.