Nature Sounds

Technical Support

Support for Nature Sounds.

Need help with playback, timers, alarms, or settings? Contact us and include enough detail for us to reproduce the issue.

Support URL: https://www.tower-energy.store/nature/support.html Email: support@tower-energy.store

Contact Support

Email us at support@tower-energy.store. We review support requests and respond as soon as reasonably possible.

Email support Open your mail app with the support address filled in. Privacy Policy Review how Nature Sounds handles app data and support emails.

What to Include

  • Your iPhone or iPad model.
  • Your iOS version.
  • The Nature Sounds app version, if available.
  • A short description of what happened and what you expected to happen.
  • For alarm issues, include whether notifications and alarm permissions are enabled in iOS Settings.

Common Fixes

Audio does not continue in the background

Check that your device is not muted, volume is high enough, and the app has not been force-quit. Some playback behavior can also depend on iOS audio focus and connected Bluetooth devices.

Alarm or notification does not sound

Confirm notification or alarm permission is enabled for Nature Sounds in iOS Settings. Also check Focus mode, Silent mode, volume, battery state, and whether the device has restarted recently.

Timer or sound selection looks wrong

Close and reopen the app. If the issue continues, include your selected scene, timer length, and any steps that trigger the issue when contacting support.

Nature Sounds is a relaxation app. Do not rely on it as your only alarm for critical events such as travel, medical needs, work obligations, or safety-related reminders.